Field Service Technician

Description

We are looking for a talented Field Service Technician to join our team at Cummins Norway, based in Ås. The role reports to the Customer Service Advisor for Sweden & Norway.

Your tasks

• Diagnoses and completes less complex repairs to engines at the customer’s site.

• Engages customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.

• Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.

• Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.

• Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.

• Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.

• Identifies additional service opportunities with customer.

• Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.

Your profile

• Apprentice Trained Engine Technician (Preferred).

• Vocational diploma from relevant technical institution.

• Basic level field service work experience.

• Intermediate level knowledge of and/or experience with engine products.

• Customer service experience is a must.

• Independent and self-motivated.

• Great problem solving and analytical skills, with high attention to details.

• Excellent communication skills.

• Locally valid driving permit.

• Native in Norwegian

• Fluent in English

What we offer

• Join a small team with a warm environment and an open working atmosphere

• Attractive salary package

• Company car

• Internal training opportunities within Cummins on products and soft skills

• Growth opportunities within the Cummins organization

Job SERVICE

Primary Location Norway-Akershus-Oppegård-Norway, AS, Cummins Distributor

Job Type Shop

Recruitment Job Type Technician

Job Posting May 7, 2024, 6:00:00 PM

Unposting Date May 22, 2024, 5:59:00 PM

Organization Distribution Business

Role Category Hybrid - Potential for Partial Remote

Relocation Package Ineligible

Req ID: 240003GC