Job Summary Job Description What is the opportunity? The Cash Services Operations Manager position is responsible for providing leadership for a team and supporting time sensitive, complex and/or highly specialized processes. Incumbent will hire, onboard, and support training new team members. This position will provide training, coaching, recognition and development for Cash Services Operations Associates and Specialist, and foster teamwork and planning for succession. In addition, this position supports escalated complex customer service situations, completes process oversight, provides new initiative/process implementation support, and maintains accurate department procedures/reference materials. Individual must understand regulatory and organizational risks associated with work processes, how work is processed from beginning to end, and dependencies to other areas and departments. Position contains increased elements of risk which are managed through operational reviews, system checks, and adherence to procedures. What will you do? Hire, onboard, and train new team members. Supervise and direct time sensitive, complex and/or highly specialized daily work flows to ensure department service levels are met. Serve as a subject matter expert for department processes supported by team. Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operations departments, external customers or industry participants. Address escalated questions independently, seeking assistance from Senior Manager or other Operations resources as appropriate. Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance. Conduct operations process oversight on complex and/or highly specialized processes to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met. Accurately review, verify, and/or record data into technology supporting department processes. Provide support with department volume metrics, staffing models, financial forecasts, and budgets as required. Develop and provide ongoing training support for team members related to the department's processes and systems. Develop and maintain department procedures. Ensure team members are aware of any new system functionality changes and document modifications. What do you need to succeed? Must-have 4-year degree from an accredited university or equivalent or high school diploma or equivalent AND 5+ years of securities, banking, technology and/or job specific industry experience 3+ years prior securities, banking, technology and/or job specific related industry experience Securities license 99 (or able to obtain license within 120 days) Nice-to-have 4-year degree from an accredited university in business, finance or related field 3+ years credit operations, project management, vendor management, analysis, and/or risk control experience What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Flexible work/life balance options Opportunities to do challenging work Opportunities to take on progressively greater accountabilities Access to a variety of job opportunities across business Job Skills Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship anagement, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk Management, Time Management, Treasury Management Additional Job Details Address: 250 NICOLLET MALL:MINNEAPOLIS City: Minneapolis Country: United States of America Work hours/week: 40 Employment Type: Full time Platform: Wealth Management Job Type: Regular Pay Type: Salaried Posted Date: 2024-05-17 Application Deadline: 2024-05-31 Inclusion and Equal Opportunity Employment At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities. We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status or any other legally-protected factors.